Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at jgao8167@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at jgao8167@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 30 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 30 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at jgao8167@gmail.com.
RETURN & REFUND POLICY Last updated: [date] Thank you for shopping with Nuvorist. We want you to be happy with your purchase. Please read this policy before ordering. 1. Return window You may request a return within 14 days of the delivery date. Requests made after 14 days will not be accepted. 2. Eligibility To be eligible for a return, items must be: - Unused, unworn, and in the same condition you received them - In their original packaging, with all tags, accessories, and parts included - Accompanied by proof of purchase (your order number) Items that show signs of use, washing, damage caused after delivery, or missing parts may be refused or refunded only in part. 3. Non-returnable items - Items marked "Final Sale" on the product page - Items that have been used or altered - Gift cards - Items returned without our prior approval 4. How to start a return Email us at [your email] within 14 days of delivery with: - Your order number - The item(s) you wish to return - The reason for the return - Clear photos of the item(s) and packaging We will reply within [1–2] business days. If your return is approved, we will send you the return instructions and return address. Please do not send items back before receiving approval. Returns sent without approval will not be accepted, and we cannot be responsible for them. 5. Return shipping costs - Change-of-mind returns: You are responsible for the cost of return shipping. Original shipping costs are non-refundable [if applicable]. Please use a trackable shipping service, as we cannot refund items that are lost in transit. - Defective, damaged, or incorrect items: We will cover the cost of return shipping or arrange a replacement (see section 7). [OPTIONAL – restocking fee: A restocking fee of [10]% of the item price may apply to change-of-mind returns.] 6. Refunds Once we receive and inspect your return, we will email you to confirm the result. If approved, your refund will be issued to your original payment method within [5–10] business days. Your bank or card provider may take additional time to post the credit. - Refunds cover the price of the returned items only. - If the returned item is not in the condition described in section 2, we may issue a partial refund or refuse the return. - [OPTIONAL – For low-value items, we may choose to refund you without asking you to return the item.] 7. Damaged, defective, or incorrect items If your item arrives damaged, defective, or is not what you ordered, email us at [your email] within 7 days of delivery with your order number and clear photos of the item and packaging. After we review your request, we will offer a replacement or a refund, at our discretion. Reports made after 7 days may not be eligible. 8. Exchanges We do not offer direct exchanges. If you would like a different item, please return the original (if eligible) and place a new order. 9. Order cancellations You may request a cancellation before your order has shipped by emailing us as soon as possible with your order number. Once an order has shipped, it can no longer be cancelled and the return policy above applies. 10. Refused, undeliverable, or unclaimed packages If a package is refused, unclaimed, or returned to us due to an incorrect address, we may deduct the shipping and any customs or handling fees we incurred from your refund, or ask you to cover the cost of reshipping. 11. Lost or delayed packages Please see our Shipping Policy for information on lost or delayed orders. 12. Payment disputes If you have a problem with your order, please contact us first at [your email]. We are committed to resolving issues quickly and fairly. 13. Your legal rights This policy does not limit any rights you may have under the consumer protection laws that apply in your province or territory. Contact us [Nuvorist / legal business ][Jgao8167@gmail.com]
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at jgao8167@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at jgao8167@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 30 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 30 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at jgao8167@gmail.com.