Shipping policy

SHIPPING POLICY

Last updated: [date]

Where we ship
We currently ship to addresses in Canada only. [Add: We do not ship to PO Boxes. -- keep only if confirmed with your supplier]

Shipping cost
Shipping is free on all orders shipped to Canada.

Processing time
Orders are processed within [1–3] business days after payment is confirmed. Orders placed on weekends or public holidays are processed on the next business day.

Delivery time
After your order is processed, delivery typically takes [X–Y] business days. Total time from order to delivery is therefore approximately [X–Y] business days. These are estimates, not guarantees. Delivery may take longer due to carrier delays, customs clearance, severe weather, or peak seasons such as holidays.

Tracking
Once your order ships, we will email you a tracking number. Tracking information may take [1–3] days to update after shipment. If you have not received a tracking email within [X] business days of placing your order, please contact us.

Multiple items and shipments
Items in the same order may ship separately, from different locations, and arrive on different days. You will not be charged extra for this. Each shipment will have its own tracking information.

Duties and taxes
[OPTION A – use only if your supplier confirms duties are prepaid:]
All applicable import duties and taxes are included in the price you pay at checkout. You will not be asked to pay any additional fees when your order is delivered.

[OPTION B – if duties are not prepaid:]
Your order may be subject to import duties, taxes, or brokerage fees charged by the carrier or Canadian customs when it arrives. These charges are not included in the price you pay at checkout and are the responsibility of the buyer. We have no control over these charges and cannot predict their amount. Please contact your local customs office for more information.

Incorrect or incomplete addresses
Please make sure your shipping address is correct before placing your order. We are not responsible for orders delivered to an incorrect address provided by the customer. If a package is returned to us because of an incorrect or incomplete address, we can reship it once you cover the additional shipping cost.

Lost, delayed, or damaged orders
If your order has not arrived within [X] business days of shipping, or if it arrives damaged or incorrect, please email us at [your email] within [7–14] days of delivery (or of the expected delivery date). Include your order number and, for damaged items, clear photos of the item and packaging. We will review your case and offer a replacement or refund where appropriate.